Shipping and returns

Shipping Information

Orders over $99 receive free delivery. 
Orders less than $99 will incur a flat freight charge of $10.
We currently ship to NSW, VIC, QLD, SA, ACT, WA, NT and TAS. 
Please note rural area, NT and WA at times there can be delivery issues and orders may be delayed, please contact us prior to placing your order if you have any concerns. 

Sydney and NSW Wine and Alcohol Delivery

If you're ordering to within 10km of Sydney CBD you'll get the option of same-day delivery (local delivery) for orders placed before 2pm Monday - Friday.

Sydney suburbs eligible for same day delivery:
Woollahra, Northbridge, Barangaroo, Darling Harbour, Dawes Point, Haymarket, Millers Point, Parliament House, Sydney, Sydney South, The Rocks, The University Of Sydney, Broadway, Ultimo, Chippendale, Darlington, Golden Grove, Darling Island, Pyrmont, Darlinghurst, Surry Hills, Taylor Square, Elizabeth Bay, Hmas Kuttabul, Kings Cross, Potts Point, Rushcutters Bay, Woolloomooloo, Alexandria, Beaconsfield, Eveleigh, Redfern, Waterloo, Zetland, Eastlakes, Rosebery, Banksmeadow, Botany, Mascot, Sydney Domestic Airport, Sydney International Airport, Centennial Park, Moore Park, Paddington, Bondi Junction, Bondi Junction Plaza, Queens Park, Bellevue Hill, Bronte, Charing Cross, Waverley, Woollahra, Ben Buckler, Bondi,Bondi Beach, North Bondi, Tamarama, Darling Point, Edgecliff, Hmas Rushcutters, Point Piper, Double Bay, Rose Bay, Diamond Bay, Dover Heights, Hmas Watson, Rose Bay North, Vaucluse, Watsons Bay, Clovelly, Clovelly West, Randwick, St Pauls, Daceyville, Kingsford, Kensington, Coogee,South Coogee, Forest Lodge, Glebe, Annandale, Rozelle, Leichhardt, Lilyfield, Balmain, Balmain East, Birchgrove, Enmore, Newtown, Erskineville, St Peters, Sydenham, Tempe, Haberfield, Abbotsford, Canada Bay, Chiswick, Five Dock, Rodd Point, Russell Lea, Wareemba, Drummoyne, Stanmore, Westgate, Lewisham, Petersham, Petersham North, Camperdown, Missenden Road, Hmas Platypus, Hmas Waterhen, Lavender Bay, Mcmahons Point, North Sydney, Waverton, Kirribilli, Milsons Point, Cammeray, Northbridge,Artarmon, Crows Nest, Gore Hill, Greenwich, Naremburn,Royal North Shore Hospital, St Leonards, Wollstonecraft, Lane Cove, Lane Cove North, Lane Cove West, Linley Point, Longueville, Northwood, Osborne Park, Riverview, Chatswood, Chatswood West,Castlecrag, Middle Cove, North Willoughby, Willoughby, Willoughby East, Willoughby North,Castle Cove, Roseville, Roseville Chase, East Lindfield, Lindfield, Lindfield West, Mosman, Spit Junction, Kurraba Point,Neutral Bay,Neutral Bay Junction, Cremorne, Cremorne Junction, Cremorne Point, Seaforth, Balgowlah, Balgowlah Heights, Clontarf, Manly Vale, North Balgowlah, Fairlight,Manly, Manly East, Hunters Hill, Hunters Hill West, Woolwich, Boronia Park, Gladesville, Henley, Huntleys Cove, Huntleys Point, Monash Park, Tennyson Point, Denistone East, Putney, Ryde, Blenheim Road, East Ryde, Macquarie Centre, Macquarie Park, North Ryde, Summer Hill, Ashfield, Croydon, Burwood, Burwood North, Breakfast Point, Cabarita, Concord, Mortlake, North Strathfield, Ashbury, Canterbury, Hurlstone Park, Dulwich Hill, Marrickville, Marrickville Metro, Marrickville South, Arncliffe, Turrella, Wolli Creek

Order pickup deliveries to: Love, Tilly Devine and Dear Sainte Eloise

Add a note during checkout and enter the delivery address for the venue you'd like your order delivered to: 

Love, Tilly Devine 91 Crown Lane, Darlinghurst NSW 2010
Dear Sainte Eloise 5/29 Orwell St, Potts Point NSW 2011

If your order is over $99 and placed before 1pm we will deliver it by 7pm the same day. You will receive notifications to let you know when your order has arrived.

Melbourne and VIC Wine and Alcohol Delivery

Orders generally arrive in Melbourne within 1 - 3 days of shipping date.
Other areas of Victoria can take between 3 - 5 days to arrive.

Brisbane and QLD Wine and Alcohol Delivery

Orders generally arrive in Brisbane within 1 - 3 days of shipping date.
Other areas of Queensland can take between 3 - 5 days to arrive.

Adelaide and SA Wine and Alcohol Delivery

Orders generally arrive in Adelaide within 1 - 3 days of shipping date.
Other areas of South Australia can take between 3 - 5 days to arrive.

Canberra and ACT Wine and Alcohol Delivery

Orders generally arrive in Canberra within 1 - 3 days of shipping date.
Other areas of the Australian Capital Territory can take between 3 - 5 days to arrive.

Perth and WA Wine and Alcohol Delivery

Orders generally arrive in Perth within 3 - 7 days of shipping date.
Other areas of the Western Australia can take between 5 - 10 days to arrive.

Additional Information

*Due to COVID-19 we are experiencing some delayed deliveries across our network.

Once your order has been shipped you will receive an email notification with a tracking number.

If temperatures are extremely high we may delay your shipment to avoid the risk of any wine spoiling.

Returns and Refund Policy

If you mistakenly receive the wrong product, please let us know within 10 days of receiving the order. In order to return a product or order it must be unused and in its original condition.

In the case of natural wines, they can be sensitive to the environment and perishable if not taken care of, in these cases we do not offer change of mind refunds.

Damaged Goods

In the uncommon event that goods are damaged during shipping please contact us directly with a photo and details of damaged goods. In most cases we will be able to ship a replacement order except if items are out of stock in which case we will generate a refund.

Shipping Internationally

We currently don't ship internationally, however if you are after something special please get in touch and we'll see what we can do.

For all issues and enquires email us at: