Shipping and returns
Orders over $99 receive free delivery.
Orders less than $99 will incur a flat freight charge of $10.
Please note rural areas, NT and WA; at times there can be delivery issues and orders may be delayed, please contact us prior to placing your order if you have any concerns.
December Holiday Shipping Information
As things tend to get a little crazy at this time of year. We've put together the below reference guide for ordering, to ensure you receive your order before the Christmas holiday break.
Perth, Hobart and anywhere rural – order by 1st of December or send us an email and we'll see what we can do.
Adelaide - order by December 12th
Blue Mountains, Orange, Newcastle, Sunshine Coast, Gold Coast, Canberra – order before December 12th
Brisbane & Byron – order by December 12th
Melbourne Metro – order by 10am 22 December for next day delivery
Sydney (within 10km of the CBD) - Business as usual (closed public holidays)
We will be taking a few days off over the holidays - December 25-28 and Jan 1-3 2022.
Sydney and NSW Wine and Alcohol Delivery
If you're ordering to within 10km of Sydney CBD, order before 2pm Monday - Friday and we'll deliver your order the very same-day.
Sydney suburbs eligible for same day delivery:
Woollahra, Northbridge, Barangaroo, Darling Harbour, Dawes Point, Haymarket, Millers Point, Parliament House, Sydney, Sydney South, The Rocks, The University Of Sydney, Broadway, Ultimo, Chippendale, Darlington, Golden Grove, Darling Island, Pyrmont, Darlinghurst, Surry Hills, Taylor Square, Elizabeth Bay, Hmas Kuttabul, Kings Cross, Potts Point, Rushcutters Bay, Woolloomooloo, Alexandria, Beaconsfield, Eveleigh, Redfern, Waterloo, Zetland, Eastlakes, Rosebery, Centennial Park, Moore Park, Paddington, Bondi Junction, Bondi Junction Plaza, Queens Park, Bellevue Hill, Bronte, Charing Cross, Waverley, Woollahra, Ben Buckler, Bondi,Bondi Beach, North Bondi, Tamarama, Darling Point, Edgecliff, Hmas Rushcutters, Point Piper, Double Bay, Rose Bay, Diamond Bay, Dover Heights, Hmas Watson, Rose Bay North, Vaucluse, Watsons Bay, Clovelly, Clovelly West, Randwick, St Pauls, Kensington, Forest Lodge, Glebe, Annandale, Rozelle, Leichhardt, Lilyfield, Balmain, Balmain East, Birchgrove, Enmore, Newtown, Erskineville, St Peters, Sydenham, Tempe, Haberfield, Abbotsford, Canada Bay, Chiswick, Five Dock, Rodd Point, Russell Lea, Wareemba, Drummoyne, Stanmore, Westgate, Lewisham, Petersham, Petersham North, Camperdown, Missenden Road, Hmas Platypus, Hmas Waterhen, Lavender Bay, Mcmahons Point, North Sydney, North Sydney Shoppingworld, Waverton, Kirribilli, Milsons Point, Cammeray, Northbridge, Artarmon, Crows Nest, Gore Hill, Greenwich, Naremburn, Royal North Shore Hospital, St Leonards, Wollstonecraft, Lane Cove, Lane Cove North, Lane Cove West, Linley Point, Longueville, Northwood, Osborne Park, Riverview, Chatswood, Chatswood West, Castlecrag, Middle Cove, North Willoughby, Willoughby, Willoughby East, Willoughby North, Mosman, Spit Junction, Kurraba Point, Neutral Bay, Neutral Bay Junction, Cremorne, Cremorne Junction, Cremorne Point, Hunters Hill, Hunters Hill West, Woolwich, Boronia Park, Gladesville, Henley, Huntleys Cove, Huntleys Point, Monash Park, Tennyson Point, Summer Hill, Ashfield, Dulwich Hill, Marrickville, Marrickville Metro, Marrickville South, Coogee
Melbourne and VIC Wine and Alcohol Delivery
Orders generally arrive in Melbourne within 1 - 3 days of shipping date.
Other areas of Victoria can take between 3 - 5 days to arrive.
Brisbane and QLD Wine and Alcohol Delivery
Orders generally arrive in Brisbane within 1 - 3 days of shipping date.
Other areas of Queensland can take between 3 - 5 days to arrive.
Adelaide and SA Wine and Alcohol Delivery
Orders generally arrive in Adelaide within 1 - 3 days of shipping date.
Other areas of South Australia can take between 3 - 5 days to arrive.
Canberra and ACT Wine and Alcohol Delivery
Orders generally arrive in Canberra within 1 - 3 days of shipping date.
Other areas of the Australian Capital Territory can take between 3 - 5 days to arrive.
Perth and WA Wine and Alcohol Delivery
Orders generally arrive in Perth within 3 - 7 days of shipping date.
Other areas of the Western Australia can take between 5 - 10 days to arrive.
*Due to COVID-19 we are experiencing some delayed deliveries across our network.
Once your order has been shipped you will receive an email notification with a tracking number.
If temperatures are extremely high we may delay your shipment to avoid the risk of any wine spoiling.
Returns and Refund Policy
We respect your rights under the Australian Consumer Law.
You are entitled to have the goods replaced if the goods fail to be of acceptable quality.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
In the event your purchase is faulty, damaged, wrongly described or breaches a consumer guarantee, we will happily exchange the product upon presentation of your proof of purchase. All returns and exchanges are handled via email.
If you mistakenly receive the wrong product, please let us know within 7 days of receiving the order. In order to return a product or order it must be unused and in its original condition.
If you feel there's something not right with your wine, hold onto the bottle and its contents - pop the cork back in and contact us to discuss.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are eligible for a refund, the cost of return shipping will be deducted from your refund.
If you don't love your product please email us at firstname.lastname@example.org
In the uncommon event that goods are damaged during shipping please contact us directly, if possible with a photo and details of damaged goods. In most cases we will be able to ship a replacement order except if items are out of stock in these cases we can generate a refund.
We currently don't ship internationally, however if you are after something special please get in touch and we'll see what we can do.
For all issues and enquires email us at: email@example.com